Lack of empowerment of front desk to refund a night’s charge when someone in party encountered bedbugs. Manager could NOT be reached to address the situation. We had to leave hotel with a charge for a night we could not stay due to bedbugs.
Lack of empowerment of front desk to refund a night’s charge when someone in party encountered bedbugs. Manager could NOT be reached to address the situation. We had to leave hotel with a charge for a night we could not stay due to bedbugs.