This was my first visit to Popepye’s Louisiana Kitchen (#5671)
3317 Bardstown Rd., Louisville KY 40218 – 502-459-3770
Order 46 – Wed. Aug 12, 2020 – 4:08 pm – Drive Thru.
I had a coupon for $9.95 which is a great deal for 8 pieces of chicken, one of the reasons I thought I would try it. I asked the young ladywho took my order if I would receive 2 pieces of each type chicken and she replied, yes. When I got home found that I had 3 breasts, 3 wings and 2 legs – no thighs. The reason I had asked was because my husband only likes thighs.
I called the location and asked if I was speaking to the manager or assistant manager. He said yes, I did not get his name. I told him what had occurred and said I was not happy. He said “you have to remember you are dealing with children”. I replied I had asked specifically about the pieces of chicken and he said again, “I am very sorry but you are dealing with children”. I said at least he could relay what happened to the person who took my order. He said again, I am very sorry but you cannot be mad at a child – and he hung up on me.
I was upset but not in a tirade or anything – just think you should relay to this manager that he could have handled this a better way.
Thank you for your time. Donna Borders, 5424 Westhall Avenue, Louisville, Ky 40214 502-807-4463