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Not receiving a refund after paying for a room

My son Navy LT. Max Vaughn, his wife Navy LT. Michelle Vaughn and daughter Heidi 1 year and a half years old  arrived at the Comfort Inn around 11-11:30am on Saturday July 18th. They paid for a reservation to get a room around 11:00am. They explained that their daughter needed to take a nap after the plane trip, so she would be ready to go to a relatives wedding at 3:00 on…

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Selling rooms with bedbugs and dangerous hotel equipment

As the front desk employee, I have immediate concerns that need to be brought up regarding unsafe and unsanitary conditions being presented to our guests. We have rented rooms when there was blatant evidence of bedbug infestations, and many pieces of equipment are hazardous due to their defective state. The owner refuses to buy replacement televisions, for example, instead still utilizing ones manufactured in 2007, which are long discontinued. He has stated…

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