Work Order 12456. 02-12-26 @3:29 Invoice #852250163 Staff didn’t do a five point check I paid for. Added more oil than my car’s max. Only ONE person doing the work above the bay with no team work checking on him. He did not bring the oil stick for me to see clean oil at the max level. I heard the man below in the bay shout up “3.5 quarts!” Before he disappeared, I was confused by his disoriented actions. I asked how much oil was put in my engine. He said “4.5 quarts”. I told him that I heard the person below shout out “3.5”. Then he said “Oh yeah 4 quarts, I mean 3.5” and he walked away. HE LIED! He looked like he was staggering. I stayed with the car to watch my Care Care. I traveled 20 miles specifically to get their services. This was my first visit. HORRIBLE!!!
That guy just slammed my hood shut, did not say a word…no “Thank You”…no Nothing!! I sat there wondering WHY the first guy that singed me up for my service was not acting aware with clarity. I wondered why he and the other three men all disappeared after I signed hanging out in their black car parked with orange lights on. No supervision! I heard one of them say before they left “6 cars showed up ruining our down time”!! I Heard this!
At home I called to report this. Angelo answered. I told him what happened. He asked me if I checked the oil on a flat surface. I was amazed since it was my garage. I explained what did and didn’t happen and asked why? He said “Don’t take that tone with me!!!” I WAS DUMBFOUNDED!!!
The call ended with Angelo saying that I could bring it back immediately during the worse traffic 20 miles away. HE DID NOT APOLOGIZE. I asked him if he was even going to apologize? He SHOUTED AT ME me not to take that “tone” with him. IS HE TONE DEAF? I hung up to keep my cool.
I called back and Angelo answered. I asked him for the name of his mgr. He did not want to give me the name. I HAD TO ASK A FEW TIMES! HE WAS ARROGANT-RUDE! He finally gave me that man’s name. I WANT A REFUND!!!
The GM is Richard Cortez. This location is run by men who don’t care about the customers. The managers left a very inexperienced young man to work on my car alone and that guy lied to me about the amount of oil my car takes. HE PUT TOO MUCH OIL IN MY CAR YESTERDAY AND NOW I HAVE TO TAKE IT TO MY DEALER TO REDO THE WORK SO MY CAR WONT BLOW UP WITH TOO MUCH OIL IN IT!
I REPORTED THIS TO THE BBB YESTERDAY AFTER BEING TREATED COMPLETELY UNPROFESSIONALLY BY THE MANAGER THERE NAMED ANGELO WHO GOES BY TH NAME ‘ANGELE’.
I REPORTED THIS DIRECTLY TO COPORRATE WHICH IS SUPPOSE TO RENDER AN ANSWER FROM THE OWNER OR THEIR TEAM.
ALL OF THIS HAS TAKEN TIME AND NOW I AM FORCED TO SPEND MORE MONEY AND TIME BECAUSE THESE RUDE, UNTRAINED AND UNPROFESSIONAL MEN DID NOT DO WHAT THEY CHARGED ME TO DO!!
I DEMAND AN APOLOGY AND A REFUND!
