Posted on Leave a comment

Selling rooms with bedbugs and dangerous hotel equipment

As the front desk employee, I have immediate concerns that need to be brought up regarding unsafe and unsanitary conditions being presented to our guests. We have rented rooms when there was blatant evidence of bedbug infestations, and many pieces of equipment are hazardous due to their defective state. The owner refuses to buy replacement televisions, for example, instead still utilizing ones manufactured in 2007, which are long discontinued. He has stated several times that he will not put money into the business unless the reviews improve, and instead of buying new, safe equipment, he acquires items from other hotels that have thrown them away. The point at which this has become a necessity is critical: a guest room is completely overcome with black mold and needs to be fully remediated, yet the response of management has been merely to paint over the damage. These practices put the guests in danger, but also staff integrity, in the respect that it leaves employees defending conditions far below the acceptable standards within the industry. Corporate action is immediately required to ensure not only the safety of the guests but to protect the brand reputation.

Leave a Reply