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Lack of Professionalism

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On multiple occasions in the past, whenever there has been a change to the billing practices, I have been told “We sent you a notice.” Each time, I have received nothing. So I verify my contact information and let it go.

This time, due to an unannounced delay in billing the annual membership fee, the gym has cost me fees on my account. And in the times of COVID low funds, this is serious. I again called the gym to inquire and was put on hold for 25 minutes. During that time, I drove to the gym and asked if they would be answering my question. After waiting another 20 minutes, the manager appeared to advise I would need to speak with the regional manager as notifications were sent out to advise of the delayed billing. (Which again, I did not receive.) By the way, during all this time, they never took my call off hold. When I got in the car to leave, nearly an hour later, my phone was still connected and still on hold.

I’ve tried to call the regional manager and surprise, no response yet.

I understand this is a discounted gym but there still should be a level of professionalism and respect. My one little membership may not be much, but the money it costs in today’s economy is substantial. And when due to slip shod management, it costs me double, something is wrong.

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