They do not have staff present at gym locations during STAFF HOURS. The contract states I can cancel IN PERSON, yet I cannot since no-one is EVER present onsite to handle cancellation requests. They do not answer phones (either the local gym, or their corporate phone line) or return voicemails, so I’ve been unable to arrange an appointment for an in-person meeting. This is a breach of contract. Also, they auto-renewed the…
Tag: communication
Lack of accountability, integrity, honesty by gym representative.
Due to COVID, I lost my income, so I cancelled my membership in person at my location in Hadley, MA. There were two reps at the counter and said it was simple and done. I thought it was great that it was so easy. Less than a month later, I was billed the monthly fee again. I returned to the gym and spoke to a different person at the counter. At first,…
