They do not have staff present at gym locations during STAFF HOURS. The contract states I can cancel IN PERSON, yet I cannot since no-one is EVER present onsite to handle cancellation requests. They do not answer phones (either the local gym, or their corporate phone line) or return voicemails, so I’ve been unable to arrange an appointment for an in-person meeting. This is a breach of contract. Also, they auto-renewed the…
Tag: professionalism
Lack of Professionalism
On multiple occasions in the past, whenever there has been a change to the billing practices, I have been told “We sent you a notice.” Each time, I have received nothing. So I verify my contact information and let it go. This time, due to an unannounced delay in billing the annual membership fee, the gym has cost me fees on my account. And in the times of COVID low funds, this…
